Billing & Subscription

Explore the pricing options and subscription methods available on Ulka Chat, and select a plan that suits the needs of your business.

Overview

Ulka Chat offers flexible pricing plans designed to scale with your business. Choose from subscription plans tailored to different business sizes, with options to add usage-based features as needed.

Understanding Pricing

Subscription Plans

Ulka Chat offers multiple subscription plans to fit businesses of all sizes:

Starter Plan - $49/month:

• For small businesses
• 2 social media accounts
• 1,000 AI conversations/month
• Website chat widget
• Email support
• Perfect for businesses just getting started with customer support automation

Professional Plan - $149/month:

• For growing businesses
• 10 social media accounts
• 10,000 AI conversations/month
• Advanced AI training
• Analytics and reporting
• Priority support
• Ideal for businesses scaling their customer support operations

Enterprise Plan - Custom Pricing:

• For large organizations
• Unlimited social media accounts
• Unlimited AI conversations
• Custom AI training
• Dedicated support
• SLA guarantee
• Tailored for organizations with complex support needs

Billing Options:

• Monthly Billing: Pay monthly with full flexibility
• Annual Billing: Save 20% with annual commitment

Managed Users (MU)

What is MU? Managed Users (MU) represents the total number of customer profiles (contacts) stored in your Ulka Chat account. Each contact created counts as one MU.

MU Calculation:

• Contacts created automatically when customers interact
• Contacts created manually
• One contact = One MU, regardless of number of conversations

Viewing MU Usage:

1. Go to Settings > Organization Settings > Subscription
2. View Managed Users count
3. See current usage vs. plan limit
4. View available capacity

Adding MU Capacity: If you exceed your plan's MU limit, you can purchase additional MU capacity:

1. Go to Settings > Organization Settings > Subscription
2. Click Add MU Capacity
3. Select additional MU quantity
4. Review pricing and click Purchase

Additional MU is billed monthly based on usage.

Seats

What is a Seat? A seat is a user account that can access your Ulka Chat organization. Each team member with access to your organization uses one seat.

Seat Types:

• Full Access Seat: Full access to all features (Agent, Manager, Admin)
• Limited Seat: Limited access to specific features (if available)

Viewing Seat Usage:

1. Go to Settings > Organization Settings > Subscription
2. View Seats count
3. See current usage vs. plan limit

Adding Seats:

1. Go to Settings > Organization Settings > Subscription
2. Click Add Seats
3. Select number of additional seats
4. Review pricing and click Purchase

Additional seats are billed monthly and prorated.

Usage-Based Add-Ons

Add-on features are billed based on usage, with no upfront subscription costs.

Available Add-Ons:

• Additional MU: Beyond plan limit
• Additional Seats: Beyond plan limit
• Advanced Analytics: Enhanced analytics and reporting
• Custom Integrations: Custom API integrations
• Premium Support: Enhanced support options

Pricing:

• Add-ons are billed monthly based on actual usage
• No minimum commitment required
• Can be added or removed anytime
• Prorated billing for mid-cycle changes

Viewing Your Subscription

Current Plan Details

View your current subscription details.

1. Go to Settings > Organization Settings > Subscription
2. View:
   • Current Plan: Your active plan name
   • Billing Cycle: Monthly or Annual
   • Next Billing Date: Date of next payment
   • Seats: Current seats and limit
   • Managed Users: Current MU usage and limit
   • Add-Ons: Active add-ons and usage

Usage Statistics

View detailed usage statistics.

1. Go to Settings > Organization Settings > Subscription > Usage
2. View:
   • MU Usage Over Time: Graph of MU usage
   • Seat Usage: Current seat usage
   • Add-On Usage: Usage of add-on features
   • Billing History: Past billing statements

Managing Your Subscription

Upgrading Your Plan

Upgrade to a higher plan for more features and capacity.

1. Go to Settings > Organization Settings > Subscription
2. Click Upgrade Plan
3. Select new plan
4. Review plan comparison:
   • Feature differences
   • Capacity differences
   • Pricing difference
5. Confirm upgrade
6. Your plan will be upgraded immediately (prorated)

Upgrade Benefits:

• Access to more features
• Higher MU and seat limits
• Better support
• More advanced capabilities

Downgrading Your Plan

Downgrade to a lower plan (may require removing users or contacts if over limits).

1. Go to Settings > Organization Settings > Subscription
2. Click Change Plan or Downgrade
3. Select new plan
4. Review impact:
   • Features you'll lose
   • Capacity reductions
   • Users/contacts that need to be removed (if over limits)
5. Confirm downgrade
6. Changes take effect at end of current billing period

Important: Before downgrading:

• Ensure you're within the new plan's limits
• Remove excess users/contacts if needed
• Export data you may lose access to

Changing Billing Cycle

Switch between monthly and annual billing.

1. Go to Settings > Organization Settings > Subscription
2. Click Change Billing Cycle
3. Select new cycle (Monthly or Annual)
4. Review pricing difference:
   • Annual billing often includes discounts
5. Confirm change
6. New billing cycle takes effect at next renewal

Annual Billing Benefits:

• Typically includes discount
• Fewer billing cycles to manage
• Often includes additional benefits

Canceling Subscription

Cancel your subscription if you no longer need Ulka Chat.

1. Go to Settings > Organization Settings > Subscription
2. Click Cancel Subscription
3. Select reason for cancellation (optional)
4. Review cancellation terms:
   • Access continues until end of billing period
   • Data is retained for 30 days after cancellation
   • You can reactivate within retention period
5. Confirm cancellation

After Cancellation:

• Your subscription remains active until end of billing period
• You retain full access during this period
• After billing period ends, access is suspended
• Data is retained for 30 days
• You can reactivate within 30 days
• After 30 days, data may be permanently deleted

Reactivating Subscription

Reactivate a canceled subscription within the retention period.

1. Go to Settings > Organization Settings > Subscription
2. Click Reactivate Subscription
3. Confirm reactivation
4. Your subscription will be restored immediately

Payment Methods

Adding Payment Method

Add a payment method for subscription and usage charges.

1. Go to Settings > Organization Settings > Billing
2. Click Add Payment Method
3. Enter payment information:
   • Credit/Debit Card: Enter card details
   • Billing Address: Enter billing address
4. Click Save

Supported payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal (if available in your region)
• Bank transfer (Enterprise plans)

Managing Payment Methods

View and manage saved payment methods.

1. Go to Settings > Organization Settings > Billing
2. View all saved payment methods
3. Actions:
   • Set as Default: Set default payment method
   • Edit: Update payment method details
   • Remove: Remove payment method (if not default)

Updating Payment Method

Update your payment method information.

1. Go to Settings > Organization Settings > Billing
2. Click Edit next to payment method
3. Update information
4. Click Save

Important: Ensure payment method is up to date to avoid service interruptions.

Billing and Invoices

Viewing Invoices

View and download past invoices.

1. Go to Settings > Organization Settings > Billing > Invoices
2. View list of all invoices
3. Click invoice to view details:
   • Invoice number
   • Date
   • Amount
   • Items billed
   • Payment status
4. Click Download PDF to download invoice

Invoice Details

Each invoice includes:

• Invoice Number: Unique invoice identifier
• Date: Invoice date
• Billing Period: Period covered by invoice
• Items: Breakdown of charges:
  • Subscription fee
  • Add-on charges
  • Usage-based charges
  • Taxes (if applicable)
• Total Amount: Total amount due
• Payment Status: Paid, Pending, Failed

Receiving Invoices

Invoices are automatically sent to your billing email address:

1. Go to Settings > Organization Settings > Billing
2. View Billing Email address
3. Update if needed

Invoices are sent:

• On the billing date (monthly or annual)
• After successful payment
• After failed payment attempts
• On request

Payment Issues

Failed Payments

If a payment fails, you'll receive a notification.

Common Reasons:

• Insufficient funds
• Expired card
• Incorrect card information
• Bank declined transaction

Resolving Failed Payments:

1. Go to Settings > Organization Settings > Billing
2. View payment failure notification
3. Update payment method if needed
4. Click Retry Payment
5. Or add new payment method and set as default

Important:

• Multiple failed payment attempts may result in service suspension
• Update payment method promptly to avoid interruption

Payment Disputes

If you have questions or disputes about charges:

1. Review invoice details
2. Check usage statistics
3. Contact billing support: billing@ulka.chat
4. Provide invoice number and details
5. Billing team will investigate and respond

Pricing Information

For current pricing details:

• Visit ulka.chat/pricing (opens in a new tab)
• Contact sales: sales@ulka.chat
• Request demo: ulka.chat/demo (opens in a new tab)

FAQs

How is MU calculated?

MU is counted based on the number of unique contacts in your account. Each contact = 1 MU, regardless of how many conversations they have.

Can I change plans anytime?

Yes, you can upgrade anytime (takes effect immediately). Downgrades take effect at the end of the current billing period.

What happens if I exceed my MU limit?

You can continue to create contacts, but you'll be billed for additional MU usage. You'll receive notifications as you approach and exceed limits.

Can I pause my subscription?

Subscription pausing is not available, but you can cancel and reactivate within 30 days if needed.

Are there discounts for annual billing?

Yes, annual billing typically includes a discount compared to monthly billing. Contact sales for exact pricing.

Support

Need help with billing? Contact:

• Billing Support: billing@ulka.chat
• Sales: sales@ulka.chat
• General Support: support@ulka.chat

Visit our Help Center (opens in a new tab) for more information.