Integrations

Ulka Chat integrates with leading platforms to create a unified customer engagement ecosystem. Our integrations eliminate data silos, automate workflows, and enable seamless customer experiences across channels.

Social Media Integration

The Problem

Customers expect to reach businesses through their preferred social media platforms. Managing conversations across Facebook, Twitter, Instagram, WhatsApp, and other channels requires multiple tools, creates fragmented customer views, and makes it difficult to maintain consistent service quality.

The Solution

Ulka Chat's Social Media Integration brings all social conversations into a single interface, enabling unified management and consistent service delivery.

Supported Platforms

• Facebook Messenger: Connect your Facebook Page to receive and respond to messages directly in Ulka Chat.
• Twitter Direct Messages: Manage Twitter DMs alongside other customer conversations.
• Instagram Direct Messages: Handle Instagram messages and comments from one interface.
• WhatsApp Business API: Integrate WhatsApp for Business to communicate with customers globally.
• LinkedIn Messaging: Connect LinkedIn for B2B customer engagement.

Key Capabilities

• Unified Inbox: View all social media messages in a single, organized interface.
• Cross-Platform Context: See complete customer interaction history across all social channels.
• Automated Routing: Route social media messages to appropriate team members based on content or customer type.
• Response Templates: Use pre-approved templates to maintain brand voice while responding quickly.
• Analytics: Track response times, engagement rates, and customer satisfaction across all social platforms.

Implementation

Social media integrations use secure OAuth authentication. Once connected, messages sync in real-time, and responses are posted back to the original platform, maintaining the native customer experience while providing centralized management.

Stripe Integration

The Problem

Customer conversations often involve payment-related questions or transactions. Switching between communication tools and payment processors creates friction, delays resolution, and increases the risk of errors. Customers expect to complete purchases or resolve billing issues without leaving the conversation.

The Solution

Stripe Integration brings payment processing directly into Ulka Chat, enabling seamless transactions within customer conversations.

Key Capabilities

• In-Chat Payments: Process one-time payments, subscriptions, or invoices without redirecting customers.
• Payment Links: Generate secure payment links and share them directly in conversations.
• Transaction Management: View customer payment history, transaction details, and subscription status within chat context.
• Refund Processing: Handle refunds and disputes directly from the conversation interface.
• Subscription Management: Create, modify, pause, or cancel subscriptions during customer conversations.
• Invoice Generation: Create and send invoices directly through chat.

Security and Compliance

All payment processing adheres to PCI DSS Level 1 compliance through Stripe's secure infrastructure. Sensitive payment data is handled exclusively by Stripe, ensuring your business never touches card information directly.

Use Cases

• E-commerce Support: Process payments for products discussed in chat conversations.
• Subscription Management: Handle subscription upgrades, downgrades, or cancellations during support conversations.
• Billing Inquiries: Answer payment questions and process refunds without switching tools.
• Invoice Collection: Send payment reminders and collect overdue invoices through chat.

Implementation

Stripe Integration uses Stripe's secure API and payment elements. When a payment is initiated, Ulka Chat securely collects payment information (handled by Stripe's secure forms), processes the transaction, and returns the result to the conversation. All transaction records are automatically linked to customer profiles.

JavaScript SDK Integration

Custom Integrations

Ulka Chat provides a JavaScript SDK for integrating chat functionality into your website or web application. The SDK handles real-time communication through WebSocket connections.

• JavaScript SDK: Embed the chat widget into any website using our CDN-based SDK.
• Real-time Communication: WebSocket-based messaging for instant message delivery.
• Plugin Key Authentication: Secure authentication using organization-specific plugin keys.

Integration Scenarios

• Website Chat Widget: Add chat functionality to your company website.
• Customer Portal: Integrate chat into customer-facing portals or dashboards.
• E-commerce Platforms: Enable customer support chat on online stores.
• Web Applications: Add chat capabilities to web-based applications.

Getting Started

1. Create an organization in your Ulka Chat dashboard.
2. Obtain your plugin key from Settings > Organization Settings > Plugin Key.
3. Include the SDK scripts in your HTML.
4. Initialize the chat widget with your plugin key.

For detailed SDK documentation, see the SDK Reference.

Integration Management

Configuration

All integrations are configured through the Ulka Chat dashboard:

• Social Media: Connect accounts through OAuth authentication flows.
• Stripe: Authorize access to your Stripe account for payment processing.
• Chat Widget: Customize appearance and behavior settings.

Monitoring

Monitor integration status and health through the integrations dashboard. View connection status, sync activity, and any error messages.

For detailed technical documentation, see the SDK Reference.

Want to request a new integration? Contact our team → (opens in a new tab)