Integrations

Ulka Chat integrates with leading platforms to create a unified customer engagement ecosystem. Connect your social media accounts and enable seamless communication across all channels.

Meta Platform Integration

Ulka Chat integrates with Meta platforms (Facebook, WhatsApp, and Instagram) using Facebook Authentication. This unified authentication approach allows you to manage conversations from all three platforms through a single authentication flow.

Supported Meta Platforms

• Facebook Messenger: Connect your Facebook Page to receive and respond to messages directly in Ulka Chat.
• WhatsApp Business: Integrate WhatsApp Business to communicate with customers globally.
• Instagram Direct Messages: Handle Instagram messages and comments from one interface.

Connecting Meta Platforms

Connecting Meta platforms is simple and automated through the Ulka Chat interface.

Step 1: Access Integrations

1. Navigate to Settings > Integrations in your Ulka Chat dashboard.
2. You'll see all available integration options.
3. Find the platform you want to connect (Facebook, WhatsApp, or Instagram).
4. Click the Connect button next to the platform.

Step 2: Authorize with Facebook

When you click Connect, you'll be redirected to Facebook to authorize the integration:

1. Log in to Facebook (if not already logged in).
2. Select your Facebook account or Business account.
3. Review permissions - Ulka Chat will request permissions to manage messages for your connected pages and accounts.
4. Authorize access by clicking "Continue" or "Authorize".

Step 3: Select Pages and Accounts

After authorization, you'll be able to select which pages or accounts to connect:

• For Facebook Messenger: Select the Facebook Pages you want to connect.
• For WhatsApp: Select your WhatsApp Business account.
• For Instagram: Select the Instagram Business accounts linked to your Facebook Pages.

Step 4: Complete Connection

1. Select the pages/accounts you want to use with Ulka Chat.
2. Click Connect or Save to complete the integration.
3. You'll be redirected back to Ulka Chat.
4. The platform will now appear as "Connected" in your integrations list.

Managing Connected Accounts

Once connected, you can manage your Meta platform integrations:

• View Connection Status: See all connected Meta platforms in your integrations dashboard.
• Disconnect Platforms: Click Disconnect to remove a platform connection.
• Reconnect: If a connection expires or fails, click Reconnect to restore the connection.
• Configure Settings: Set up auto-responses, routing rules, and notification preferences per platform.

Platform-Specific Features

Facebook Messenger

• Receive messages from your connected Facebook Pages.
• Send text, images, and file attachments.
• Access conversation history from Facebook.
• Respond to messages from within Ulka Chat.
• Support for Facebook Messenger's rich message formats.

WhatsApp Business

• Send and receive messages via WhatsApp Business.
• Support for text, media, and interactive messages.
• Read receipts and delivery status.
• Template messages for automated communications.
• WhatsApp-specific formatting and emoji support.

Instagram Direct Messages

• Manage Instagram DMs from your connected Instagram Business account.
• Respond to messages and comments.
• Access Instagram Stories mentions and replies.
• Support for Instagram's native message features.
• Media sharing (images and videos).

Message Synchronization

Once connected, messages sync in real-time:

• Real-Time Sync: Messages appear in Ulka Chat immediately when received on Meta platforms.
• Bidirectional: Responses sent from Ulka Chat are delivered to the original platform.
• Context Preservation: Full conversation history is maintained across all platforms.
• Unified Inbox: All Meta platform conversations appear in a single inbox for easy management.

Troubleshooting

Connection Issues

If you're having trouble connecting a platform:

1. Check Permissions: Ensure you have admin or manager access to the Facebook Page or Instagram account you're trying to connect.
2. Verify Account Type: For Instagram, ensure you have an Instagram Business account linked to a Facebook Page.
3. Reconnect: If connection fails, try disconnecting and reconnecting the platform.
4. Check Status: View connection status in your integrations dashboard for any error messages.

Messages Not Syncing

If messages aren't appearing in Ulka Chat:

1. Verify the platform is still connected (check integrations dashboard).
2. Ensure the conversation is on a connected page/account.
3. Check if there are any service disruptions from Meta.
4. Try reconnecting the platform if sync has stopped.

Ulka Chat SDK Integration

For integrating the Ulka Chat widget into your website or application, use the JavaScript SDK.

See the SDK Reference for complete installation instructions, API documentation, and code examples.

Quick Links:

• Getting Started for Developers
• SDK Reference Documentation

Integration Management

Viewing All Integrations

Access your integrations dashboard to see all connected platforms:

1. Go to Settings > Integrations.
2. View all available integrations and their connection status.
3. See which platforms are connected, disconnected, or need attention.

Integration Status Indicators

• Connected (Green): Platform is connected and active.
• Disconnected (Gray): Platform is not connected.
• Error (Red): Connection issue - click to see details and reconnect.

Best Practices

• Test First: Test new integrations in a staging environment if available.
• Monitor Regularly: Check integration status regularly to ensure everything is working.
• Keep Connections Active: Reconnect platforms if they expire or disconnect.
• Review Permissions: Periodically review what permissions you've granted to ensure they're still necessary.

Need help with integrations? Visit our Help Center (opens in a new tab) or contact support@ulka.chat.